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88 ABW - ID Cards - Military Personnel Flight

ID Cards - Military Personnel Flight
ID Card Section, Military Personnel Flight, 88th Force Support Squadron

Customer Service Phone: 937-522-3664

Career Development

Force Management

2000 Allbrook Drive
Bldg. 2, Area A
Wright-Patterson AFB, Ohio 45433
Hours of Operation: 7:30 a.m. – 3 p.m., M-F (Appointment Only)
*Closed Saturday, Sunday, & Federal Holidays

The following in-person services will be offered by the 88th FSS ID Card team:

- CACs that are expired, corrupt, or expiring within 60 days. Early issuance authorized for deployments/TDY travel and PCS events

- CACs for rank and name changes

- CACs for new civilian hires (Civil Service, NAF, and Contractors)

- Walk-ins for CAC pin reset

- Initial Issuance of Retiree Cards (Military & Civilian) and Dependent IDs

- Retiree ID cards that are expired or expiring within 90 days

- Dependent ID cards that are expired or expiring within 90 days

**If a cardholder’s affiliation or benefits have changed their card will no longer be valid and they will need to receive a new card. (Examples include turning 21, 23, or 65, retiring, transferring branches or status, dependents of those who have retired or changed status, etc.)**

**Those with lost or stolen CACs will be given either a same-day or next-day appointment**

Scheduling Appointments:

- WPAFB ID Card Section is by appointment only.

- You can schedule a weekly appointment on the RAPIDS Appointment Scheduler at or an appointment 60 days out using the Setmore Appointment Scheduler at

- Please note there are issues with the RAPIDS scheduler not working on iPhones but it does work on all other interfaces.

*Appointments are released every Monday at 4:15 p.m. for the following Monday and Tuesday.
If the office is closed on Monday, then the appointments will be released on Tuesday.

New ID Card Scheduling System:
The 88 Force Support Squadron ID Card Section is transitioning from RAPIDS to Setmore for scheduling ID card appointments.
This includes all CAC, Retiree, Dependents and DAV customers.

Transition Timeframe:
Beginning November 1, 2022: 60 day out appointments (January 1, 2023 and beyond) will be released on Setmore.
Weekly appointments will continue to be released on RAPIDS until December 27, 2022, from which all appointments will need to be booked on Setmore

Customers can continue to self-book services online 24/7 via the Setmore website ( & the RAPIDS website (

Scheduling Group Appointments:

- For organizations requiring 10 or more CAC appointments please email

- In the subject line please identify this request is for a large group appointment, the company/unit/squadron you are with, and the approximate number of appointments you will need.

- Our office will reach out to you within 5 to 7 business days to help you with your scheduling needs.

- For groups less than 10, Customer Support requests members to utilize the RAPIDS scheduler

*To ensure Customer Support can accommodate, please e-mail no later than a month prior to the new contract start date to book an appointment*

If you are coming to base to receive a new CAC, please bring your laptop with you. Once you get a new card, you will need to connect your computer to the Air Force Network on base and log into it. If you don't complete this step, you will not be able to log into your system or VPN.

For new civilian hires (Civil Service employees, NAF employees, and our Contractor partners), do not schedule your appointment before your first official day of work. Your card will not be available before that date.

Contractors must have their accounts fully built and completed before they arrive for their appointment.

For DEERS updates members can either drop off forms at the Customer Support front desk or email forms to When submitting DEERS updates to the email box, include Sponsors DoD ID number and/or SSAN and Date of Birth. Please note that DEERS updates take approximately 5 business days for processing.

Please do not email to schedule an appointment if you are not coordinating a group appointment.

NOTE: All information is subject to change as Public Health guidelines associated with COVID-19 circumstances permit

**Information current as of October 24, 2022**