Wright-Patterson Inns take Innkeeper Award

  • Published
  • By Curtis Hetzel
  • 88th FSS Marketing Assistant
WRIGHT-PATTERSON AIR FORCE BASE, Ohio --  Wright-Patterson Inns has proven time and time again to be a top notch lodging facility. The facility took the prestigious AFMC Gold Key award for best lodging facility in the MAJCOM and then competed against the best of the best Air Force wide and came out on top. Wright-Patterson Inns is officially the 2010 Innkeeper award winner for best lodging facility in the Air Force.

The Innkeeper award has been given annually for the past 29 years to the Air Force Inns facility that provides the most outstanding hotel-type lodging and customer service to the Air Force traveler; winning the award is a clear mark of stellar customer service. The Innkeeper evaluation team completed the inspection here at Wright-Patt in June and announced the winners last week with Wright-Patterson Inns taking the overall award for Large Installation Category (286 plus rooms).

Also, Wright-Patterson's own Janelle Bailey has been chosen as the base's nominee for the Innkeeper Travelers' Award, which is presented to individuals who exemplify the highest standards of professionalism, attitude, and customer service and job knowledge.

The Innkeeper and Travelers awards will be presented to winners Nov. 14 at the Innkeepers Award Ceremony held in conjunction with the Worldwide Lodging Managers Conference and the International Hotel, Motel and Restaurant Show in New York City, NY.

Lodging employees worked very diligently to compete for the Innkeeper award, making certain to adhere to all 488 items in the Air Force Lodging Standards checklist which includes everything from making certain that windows are clean and name tags are worn to making eye contact with customers and the pursuit of professional certifications. Consistent attention to detail and excellent customer service is what sets Wright-Patterson Inns apart from the competition.

Wright-Patterson Inns consist of a full service lodging facility that includes 454 rooms, 32 distinguished visitor suites and 236 Visiting Quarter single rooms all spread out over 28 separate buildings in Area A. The level of quality and service rival any commercial operation. The Inns are open to all DoD ID card holders on a space available basis, meaning reservations are made depending upon the projected room availability at the requested date; in some cases up to 120 days out. All DoD ID holders are encouraged to check out Wright-Patterson Inns for all of their lodging needs. Whether making arrangements for friends and family or just a weekend get-away, give one of their helpful reservation clerks a call at 937-257-3810, or 1-888-AFLodge (1-888-235-6343). For more information on Wright-Patterson Inns visit www.88thfss.com.