Wright-Patterson Medical Center Pharmacy: Help us serve you better

  • Published
  • By Capt Christian Carroll
  • 88th Medical Group

WRIGHT-PATTERSON AIR FORCE BASE, Ohio -- Wright-Patterson Medical Center  celebrated Pharmacy Week Oct. 16-22, honoring the invaluable contributions pharmacists and pharmacy technicians make to patient care in hospitals, outpatient clinics and other health care settings.

The 88th Medical Group’s pharmacy team has several service updates and new tools valued beneficiaries can use to streamline their visit to WPMC pharmacies.

Kittyhawk Pharmacy lobby reopening

After being closed for nearly two and a half years, providers are excited to finally see patients face-to-face again. Some changes to services were adopted to make sure patients have the best experience possible.

The lobby parking lot entrance can be accessed from either direction off Locust Street. This was the same entrance patients used to access the drive-thru during COVID-19 contingency operations. The traditional drive-thru is open for prescription pickup only, and it must be accessed by making a right turn off Oak Street across from the Kittyhawk Express shoppette.

Extended wait times are expected in the drive-thru line during peak hours since there is only one pickup window. Patients who can utilize the lobby for prescription pickup are highly encouraged to do so for expedited service.

Receiving noncontrolled electronic prescriptions from off-base providers:

Electronic prescriptions help reduce confusion and can be activated by phone or text prior to arrival, which lessens wait times prior to pickup. Ask your provider to send prescriptions electronically to “DOD Wright-Patterson ePharmacy” to join the 70 percent of Wright-Patterson Medical Center patients who already use this service.

Q-Anywhere an option

Q-Anywhere allows patients to utilize text messaging to avoid waiting in line or on hold to activate their prescriptions. How to use Q-Anywhere:

  • Patients ext “Get in Line” to 877-909-2578 and follow the prompts.
  • Patients will then receive a text message confirming their prescription request is complete.
  • Patients will receive a text reply within three hours for requests made to Kittyhawk Pharmacy and within two hours for requests made to the Atrium Pharmacy.

Alternatively, patients may activate electronic prescriptions by calling Kittyhawk Pharmacy at 937-656-1656.

Paper prescription drop-box relocation

If patients are given routine paper prescriptions from off-base providers, they are encouraged to place it in the drop box, conveniently located right outside the Kittyhawk Pharmacy entrance and accessible 24/7.

To use the drop box, patients simply need to follow the posted directions, slip their prescriptions in the box and then return the next duty day after noon to pick up completed prescriptions. For urgent medication needs, patients can enter the Kittyhawk lobby, check in at the Q-Flow kiosk, take a seat and wait to be called to one of the intake windows.

Bypass check-in

When picking up completed prescriptions in the Kittyhawk lobby, patients should now bypass the check-in kiosk and go directly to the pickup line in front of windows seven through 10.  

We hope these changes will help us achieve our goal of ensuring all patients receive their medications in the most efficient and safe manner possible. Next time you visit WPMC pharmacy, check out all the ways the pharmacy staff make a difference.