Voice mail system migration will ensure smooth, reliable service

The 88th Communications Squadron, Wright-Patterson Air Force Base, continues to upgrade and maintain voice network systems for optimal usage. A migration to a new voice mail system will take place Jan. 17. Here, Senior Airman Kevin Kieser, 88 CS Telephone Repair Shop voice network system technician, searches the main distribution frame looking for a specific phone line. Each blue and white wire serves one of more than 20,000 Wright-Patterson telephone lines. (U.S. Air Force photo/Richard Oriez)

The 88th Communications Squadron, Wright-Patterson Air Force Base, continues to upgrade and maintain voice network systems for optimal usage. A migration to a new voice mail system will take place Jan. 17. Here, Senior Airman Kevin Kieser, 88 CS Telephone Repair Shop voice network system technician, searches the main distribution frame looking for a specific phone line. Each blue and white wire serves one of more than 20,000 Wright-Patterson telephone lines. (U.S. Air Force photo/Richard Oriez)

 WRIGHT-PATTERSON AIR FORCE BASE, Ohio -- A migration to a new voice mail system affecting all personnel at Wright-Patterson Air Force Base the evening of Jan. 17 will ensure reliable service for customers and save maintenance costs, said Lt. Col. Kelly West, 88th Communications Squadron commander.
 

The move was announced a month ago to give base customers time to record any information they need from stored messages, she said.

The migration will not save voice mail messages, as existing messages will not convert over to the new system. Once the switch has taken place, users will be required to establish a new PIN and a new greeting.

The update in equipment was necessary to deliver optimal service, said Webster Sibley, 88 CS Infrastructure Flight chief.

“The new equipment we have installed is the newest generation and is not subject to the vulnerabilities of the previous generations,” he said. “It will be more reliable and save maintenance dollars.”

“We want our users to have a good system,” West said. “We were at the point where if we didn’t get a new system in place, the current system would fail and our users would suffer."

“The 88th Communications Squadron is working very hard to bring our current infrastructure into contemporary times in every facet,” she said, “and this is just one of the many facets that we are working on to improve our network.”

The Infrastructure Flight is constantly upgrading equipment, usually after duty hours, Sibley said.

“There are hundreds and hundreds of devices we change out every year,” he added.

“It is all to ensure our customers have a very smooth level of operations for their missions,” West said.

To learn about the few minor differences between the systems, a quick reference/users guide has been provided at the 88 CS Telephone System webpage, https://www.tsf.wpafb.af.mil.

For more information, call 937-656-2666.